Customer Help
Our happiness team is always here to assist.
Welcome to the trendyshark Customer Help page! Below are answers to some common questions about our products, services, and policies. If you don’t find the information you’re looking for, please feel free to contact us directly.
1. How do I place an order? To place an order on trendyshark, simply browse our website, select the products you’d like to purchase, and add them to your cart. Proceed to checkout, where you’ll enter your shipping and payment information. Once your order is confirmed, you’ll receive an email notification with your order details.
2. What payment methods do you accept? We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay.
3. How can I track my order? Once your order has been shipped, you’ll receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment online.
4. What is your return policy? We offer a hassle-free return policy. If you’re not satisfied with your purchase, you may return it within [X] days of receipt for a full refund or exchange. Please refer to our Returns & Exchanges page [link] for detailed instructions.
5. Do you offer international shipping? At the moment, we only ship within the United States. We do not offer international shipping.
6. How can I contact customer support? You can reach our customer support team via email at [email protected] or by phone at 781-992-3866. Our customer service hours are Monday to Friday, 9:00 AM – 6:00 PM (CST).
7. Are your products covered by a warranty? Many of our products come with a manufacturer’s warranty. Please check the product description or contact us for specific warranty information.
8. Do you offer bulk discounts or wholesale pricing? Yes, we offer bulk discounts and wholesale pricing for select products. Please contact us at [email protected] for more information.
9. Can I cancel or modify my order after it’s been placed? Once an order has been placed, it cannot be modified or canceled. However, you may be able to return the item for a refund or exchange once it has been received.
10. How do I sign up for your newsletter? You can sign up for our newsletter by entering your email address in the subscription box located at the bottom of our website. Subscribers receive exclusive promotions, discounts, and product updates.
Still Have Questions? If you have any other questions or concerns that aren’t addressed here, please don’t hesitate to contact us. We’re here to help!