At trendyshark, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return process. Please read our return policy below for detailed information on how to return your items.
1. Return Eligibility
To be eligible for a return, your item must meet the following criteria:
- The item must be unused and in the same condition that you received it.
- The item must be in its original packaging.
- The return must be initiated within 30 days of the delivery date.
2. Non-Returnable Items
Certain items are not eligible for return, including:
- Perishable goods (such as food, flowers, or plants)
- Personal care items (such as beauty products, hygiene products)
- Customized or personalized items
- Gift cards
3. Return Process
To initiate a return, please follow these steps:
- Contact Us: Email us at [email protected] with your order number and a brief description of the reason for the return. Our customer service team will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
- Pack Your Item: Securely pack the item in its original packaging, including any accessories, manuals, and documentation. Clearly write the RMA number on the outside of the package.
- Ship Your Return: Send the package to the address provided by our customer service team. We recommend using a trackable shipping method to ensure that we receive your return.
4. Refunds
Once your return is received and inspected, we will notify you via email. If your return is approved, a refund will be processed to your original method of payment. Please allow 5-7 business days for the refund to appear in your account, depending on your bank or credit card issuer.
5. Exchanges
If you received a defective or damaged item and need to exchange it for the same item, please contact us at [email protected]. We will provide you with instructions on how to proceed with the exchange.
6. Return Shipping Costs
Customers are responsible for paying the return shipping costs, unless the return is due to a defect or error on our part. If the return is due to our error (e.g., you received an incorrect or defective item), we will cover the return shipping costs.
7. Restocking Fees
We do not charge restocking fees for returns that meet the eligibility criteria outlined above.
8. Contact Us
If you have any questions or need further assistance with your return, please contact our customer support team:
- Email: [email protected]
- Phone: 781-992-3866
- Address: 2626 Hummingbird Way, MOBEETIE, Texas
Thank you for shopping with trendyshark. We value your business and are committed to providing you with the best shopping experience possible.